Feedback and Complaints
Our goal is to provide safe, effective, and high-quality care. If you’re unhappy with any part of our service, we’re committed to resolving your concerns efficiently and transparently.
Step 1: Contact Us Directly
– If you have concerns about our service or products, please reach out to our Customer Support Team at
Email: support@panmedica.co.uk
Phone: 07597379696
Web Form: Contact Us
– Provide as much detail as possible about your issue to help us address it thoroughly.
Step 2: Internal Review
Once we receive your complaint, we will:
– Acknowledge it within 2 working days.
– Investigate the matter comprehensively and respond with a resolution or next steps within 10 working days.
Step 3: Regulatory Escalation
For unresolved concerns related to patient safety or regulatory compliance, you may contact:
– General Pharmaceutical Council (GPhC) at https://www.pharmacyregulation.org/
– Medicines and Healthcare products Regulatory Agency (MHRA) at https://www.gov.uk/government/organisations/medicines-and-healthcare-products-regulatory-agency
If you are experiencing a medical emergency, please call 111 or visit https://111.nhs.uk/
If you have a question about an order or would like to reach a member of our staff please visit our Contact page